AHS launches Indigenous support line in central Alberta

Alberta Health Services has launched a support line for Indigenous peoples in the Central Zone to help them navigate the health system.

The toll-free Indigenous Support Line can be reached by calling 1-844-944-4744 or by dialing 811, #7. The line is available weekdays from noon to 8 p.m.

AHS states the support line is staffed by Indigenous Health Link staff, who will answer callers’ questions at any point in their healthcare journey, help them access culturally appropriate care and support and assist them with navigating the healthcare system.

“The Indigenous Support Line is creating a brave space where our people can speak their truth, a place where they can feel supported asking for guidance and help navigating a complex healthcare system,” said Casey Eagle Speaker, Co-Chair of the AHS Wisdom Council.

The new service is an expansion of the Indigenous Support Line launched in June 2022 in the AHS North Zone and in May 2023 in South Zone.

Since then, they say staff have taken more than 2,000 calls. In a follow-up survey with clients who used the line, AHS states every respondent said they felt respected and supported by the person who assisted them, and more than 97 per cent said they would use the line again and would recommend the line to friends and family.

All Albertans are being reminded to call 911 if they have a medical emergency. Health Link (811) also remains available 24/7 for non-emergency health-related questions.

For more information, visit the Indigenous Support Line webpage or watch the video featuring staff from the Indigenous Support Line. AHS states dedicated Indigenous Wellness Core staff are available throughout the province and take into consideration culturally appropriate health services for First Nations, Métis and Inuit peoples.