The Alberta RCMP has launched a major upgrade to how emergency calls are handled.
As of October 1, the Alberta RCMP has officially rolled out Next-Generation 9-1-1 (NG9-1-1), becoming one of the first agencies in the province to implement the technology.
The new system promises big improvements to both public and officer safety by enhancing how calls are received, how location data is tracked, and how emergency responses are coordinated.
What NG9-1-1 Provides:
- More accurate caller location: Instead of relying only on nearby cell towers, NG9-1-1 can now use GPS data to more precisely locate callers. Altitude tracking—like what floor you’re on—is coming soon.
- Live location updates: As callers stay on the line, their coordinates update in real time, helping dispatchers and first responders stay on top of fast-changing situations.
- Clearer call disconnection alerts: Operators are now immediately notified when a call is disconnected, reducing confusion during emergencies.
Features coming soon to NG9-1-1:
- Text-to-9-1-1: A crucial feature for people who may not be able to speak safely during an emergency.
- Photo and video sharing: Callers will soon be able to send visuals directly to 9-1-1 operators to give better context to their situation.
- Interagency data sharing: The new system will eventually allow dispatch centres across Alberta and Canada to seamlessly share data and transfer calls across jurisdictions—making it easier to respond to incidents no matter where they happen.
Deputy Commissioner Trevor Daroux says Alberta’s ahead of the curve.
Operational Communications Centres (OCC) Director Chris Spence adds the upgrade will benefit not just the RCMP, but also local municipalities which rely on RCMP infrastructure for their own 9-1-1 services.
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