The Alberta Motor Association received a historic number of requests for roadside assistance over the last week, which has lead to issues with their online wait time system in Edmonton and Calgary.
On Monday, AMA said their dispatch system wasn’t showing accurate wait times due to its high call volume.
A predicted time of arrival will be provided to customers online through their AMA account, and vehicle operators will reach out when they are on route.
AMA has recieved more than 32,000 calls for roadside assistance between Tuesday and Sunday, not including online requests.
As of 9 a.m. on Monday, the number of requests province-wide was 19 times higher than normal for this year.
Requests for a tow or winch service were 12 times the usual amount.
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